Refund policy

Returns & Refunds

We want you to be happy with your purchase from Phone World 96. If something isn't right, you can return eligible items within 30 days of delivery or pickup.

What can be returned

Items must be unused, in the same condition you received them, and in their original packaging with all accessories, manuals and inserts.
Proof of purchase (order number or receipt) is required.
Phones must be returned with all accounts removed (Apple ID or Google account signed out, Find My turned off) and with no new damage.

Items that can't be returned

Screen protectors that have been applied or removed from their packaging.
Items damaged after delivery, through misuse, liquid exposure or unauthorized repair.
Gift cards.
Prepaid plan refills, activations and bill payments.

Pre-owned and refurbished phones

Pre-owned and refurbished phones follow the same 30-day return window unless the product listing states different terms. Any warranty offered for a specific device is listed on its product page.

Defective or incorrect items

If you received a defective, damaged or incorrect item, contact us right away and we'll make it right with a replacement or refund.

How to start a return

Contact us through our contact page with your order number, or bring the item and your receipt to our store in Ozone Park, NY. For returns by mail, we'll send you instructions. Return shipping is the customer's responsibility unless the item arrived defective or incorrect.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method. Your bank or card issuer may take extra time to post the refund. Original shipping charges are not refundable.