Shipping policy

Shipping & Pickup

We ship to addresses in the United States only. Our products ship one of two ways, and the product page tells you which applies.

1. Items in stock at our store

These items ship from, or can be picked up at, Phone World 96, 96-14 101st Ave, Ozone Park, NY 11416.

Processing: 1–2 business days after payment is confirmed.
Standard shipping: $5.99, or free on orders of $50 or more (after discounts, before taxes).
Express shipping: $15.00.
Free in-store pickup: choose Pickup at checkout. We'll email you when your order is ready. Please bring your order confirmation and a photo ID that matches the name on the order. Store hours: Mon–Sat 10 AM–8 PM, Sunday 11 AM–6 PM.

2. Items that ship from our partner warehouse

Many accessories and electronics (such as chargers, stands, mounts, audio and gadgets) ship directly from our fulfillment partner's warehouse.

Shipping cost: FREE standard shipping.
Processing: 1–3 business days.
Delivery time: usually 5–11 business days after the order ships. Some items may take up to 14 business days.
Tracking: every order is tracked. Tracking can take 2–5 days to show its first update after we email you the link.
These items are not available for in-store pickup and cannot be delivered to P.O. Boxes. Please use a full street address.

Orders with both types of items

If your order has items from our store and items from our partner warehouse, they ship separately and arrive in different packages at different times. You'll get a tracking link for each package.

Tracking your order

When your order ships, you'll receive an email with a tracking link. You can also check your order status by signing in to your account or by contacting us with your order number.

Delays

Delivery estimates are not guaranteed. Delays can happen during holidays, peak seasons, bad weather or carrier backlogs. If your order hasn't arrived within the estimated window, contact us and we'll look into it.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can only update the address before the order ships.

Lost or damaged packages

If your package arrives damaged, or tracking shows it was delivered but you didn't receive it, contact us within 7 days of the delivery date with your order number (and photos if it's damaged). We'll work with the carrier and our fulfillment partner to send a replacement or issue a refund.